MapleConcierge is built around how Canadian property managers actually work: tenant directories, provincial leases, owner statements, rent collection, maintenance, AI answering, and the rest of the Maple integrations grid — all in one place, billed in CAD, hosted in Canada.
Know who is calling before you pick up. Every tenant, owner, and vendor has a record — inbound calls are matched on caller-ID and pop the right context.
One searchable record per tenant: lease term, rent ledger, contact history, maintenance tickets, and signed documents.
Inbound calls (via MapleReceptionist) get matched against tenant phone numbers to surface the right unit, lease, and balance. Cross-account caller context lookup is in active development per MT#538.
Owners and vendors each get their own portal credentials, contact log, and document history.
Standard imports for tenants, units, leases, owners, ledger history, and recurring rent schedules. Concierge migration available.
Compliant lease templates for nine provinces — powered by MapleSecure, the same Canadian eSignature platform that signs them. Free with Professional and above.
AB, BC, MB, NB, NL, NS, ON (English and French), PEI, and QC — built in via MapleSecure. Saskatchewan and the territories are on the roadmap.
Free in Professional tier and above. Replaces DocuSign Standard (USD $25/user/month, 100 envelope cap).
Leases renew on schedule, with 90/60/30-day expiry notifications to tenants and PMs.
Mandatory for New Brunswick under the Official Languages Act and standard equipment for Quebec landlords. Available on every lease and tenant-facing screen.
Pass-through payment rails — we never hold tenant funds. Rotessa for PAD, Stripe for cards, Interac e-Transfer auto-reconciliation.
Pre-authorized debit for monthly rent runs at roughly $0.50 per transaction. Funds flow straight to the PM or owner account.
Card payments at standard Stripe rates (2.9% + $0.30). Pass-through — we never sit in the money path.
Auto-reconciliation by parsing the standard Interac email receipt. The only payment rail most US-built platforms ignore.
Per-property income, expenses, management fees, and net distribution — emailed to owners every month plus on-demand.
CRA-ready: T776 (rental income), T5018 (contractors), and Quebec RL-31 (rent receipts with HST/QST). Native, not workarounds.
Automated reminders, payment plans, and arrears reporting. Conservative model: 50% reduction in late-payment incidents.
From ordinary work orders to Atlantic snow seasons — with vendor assignment, photos, and audit trail.
Tenants submit from their portal with photo uploads and category triage. Status updates flow back automatically.
Assign to your preferred vendor, track time-on-job, and capture completion photos — all tied to the unit history.
Heating-failure alerts, freeze-protection workflows, and snow-clearing tickets pushed to the front of the queue.
Recurring inspections, smoke-alarm checks, and seasonal HVAC servicing. On the public roadmap.
Logins for the people who actually need them — without giving them access to your whole admin.
Owners log in to see monthly statements, year-to-date totals, vacancy status, maintenance summary, and signed documents for their properties only.
Vendors log in to view assigned work orders, upload completion photos, and submit invoices — without seeing other vendors' jobs.
Bilingual EN/FR. Tenants pay rent, submit maintenance, view their lease, and message the PM. Mobile-responsive — no install.
iOS and Android apps are on the public roadmap. Today everything works on any phone, tablet, or desktop browser.
Optional add-on. Answers your phone in EN/FR, takes messages, and routes inbound to the right MapleConcierge inbox.
Inbound calls answered in English or French based on caller preference. Mandatory for NB; standard for Quebec.
Inbound calls matched to MapleConcierge tenant records and routed accordingly. Cross-account lookup in active dev (MT#538).
Captures messages 24/7 with priority flagging for after-hours emergencies. Add-on from CAD $60/month per location.
Every call generates a transcript and AI summary delivered to the PM's email plus the tenant's MapleConcierge record.
Vacant-unit visibility for owners and a public listing page for tenants — with optional cross-post.
One view of every vacant or upcoming-vacant unit across your portfolio with days-on-market and asking rent.
Each PM gets a subdomain-scoped listings page (yourcompany.mapleconcierge.com) for available units with photos, viewing-request form, and tenant inquiry routing.
One-click cross-post to MapleRentals.ca, the Canadian rentals listing site in the Maple family. On the public roadmap.
Standardised application form with AI-summarised applicant profile that flags inconsistencies and missing references. You make the call — we just summarise.
MapleConcierge plays inside the broader MapleWorkSuite product family — everything billed in CAD on one MapleWorkSuite account.
Sends tenant notices, owner statements, late-payment reminders, and lease-expiry alerts. SPF/DKIM/DMARC handled. Bilingual templates.
SEO and Answer-Engine-Optimisation scoring for your owner-facing pages and rental listings. Designed for prospects who ask AI assistants for apartments, not just Google.
The AI phone receptionist for inbound tenant calls (see above). Add-on from CAD $60/month per location.
Provincial leases, vendor contracts, and owner agreements. Free in MapleConcierge Professional+.
Unified booking for viewings, maintenance windows, and owner check-ins — surfaced in MapleConcierge. On the public roadmap.
Custom applicant and inquiry forms with submission routing into the MapleConcierge inbox.
Pass-through payments · PIPEDA-aware · Bilingual EN/FR · Built in Moncton, NB
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